Terms and Conditions
Last updated 25 August 2026
By using our website or making a booking, you agree to these terms.
1. About Stunning UK Stays
Stunning UK Stays provides serviced accommodation, short stays, contractor stays, corporate bookings, family relocation stays, long-stay accommodation and holiday stays.
Website: stunningukstays.co.uk
Booking site: stunningukstays.bookeddirectly.host
Email: admin@stunningukstays.co.uk
Phone: 0800 341 1324
2. Website use
You may use our website to learn about our accommodation, contact us, submit enquiries, and access our direct booking site.
You must not use our website in a way that causes damage, disrupts the service, attempts unauthorised access, or is unlawful.
3. Bookings
Bookings may be made through our direct booking platform or by contacting us directly.
A booking is only confirmed when the required information, payment, deposit or confirmation steps have been completed.
Booking details, including property, dates, number of guests, price, fees and cancellation terms, will be shown during the booking process or confirmed by us.
4. Prices and payments
Prices may vary depending on property, dates, length of stay, number of guests and availability.
Payment terms will be shown during the booking process or agreed with us directly.
Where a third-party booking or payment provider is used, your payment may be processed securely by that provider.
5. Cancellations and changes
Cancellation and amendment terms may vary depending on the booking type, property, rate and booking platform used.
Please check the cancellation policy shown at the time of booking.
If you need to change or cancel a booking, please contact us as soon as possible. We will review your request according to the applicable booking terms.
6. Check-in and check-out
Check-in and check-out details will be provided before your stay.
Guests must follow the check-in instructions and leave the property by the agreed check-out time unless a late check-out has been approved in advance.
7. Guest responsibilities
Guests must:
Provide accurate booking and contact information
Use the property responsibly
Respect neighbours and local residents
Keep the property reasonably clean and tidy
Follow house rules and check-in instructions
Report any damage, issues or maintenance problems promptly
Not exceed the agreed number of guests
Not use the property for illegal activity
8. House rules
Each property may have its own house rules. These may include rules about noise, smoking, pets, parties, parking, waste disposal, visitors and use of facilities.
Guests must follow all house rules provided before or during the stay.
9. Damage and extra charges
Guests may be responsible for damage, missing items, excessive cleaning, rule breaches, late check-out, lost keys or other costs caused during the stay.
Any charges will be reasonable and based on the issue, evidence and actual cost where applicable.
10. Property availability and changes
We aim to provide the property booked. However, there may be rare situations where a property becomes unavailable due to maintenance, safety issues, emergencies or circumstances outside our control.
If this happens, we will try to offer a suitable alternative or discuss available options with you.
11. Photos and descriptions
We aim to keep property information, photos and descriptions accurate and up to date.
Small differences may occur due to updates, layout changes, maintenance, furnishing changes or photography.
12. Contractor, corporate and long-stay enquiries
Contractor, corporate, relocation and long-stay bookings may be subject to separate terms, agreed rates, payment schedules or company booking arrangements.
Any special terms will be confirmed before the booking is accepted.
13. Property-owner enquiries
If you contact us about listing or partnering with a property, submitting an enquiry does not create an agreement between us.
Any property partnership, management or booking arrangement must be agreed separately in writing.
14. Liability
We are not responsible for losses caused by inaccurate information provided by guests, misuse of the property, failure to follow house rules, or events outside our reasonable control.
Nothing in these terms limits any rights that cannot legally be limited.
15. Third-party services
Our website may link to third-party services, including booking platforms, payment providers or other websites.
We are not responsible for the content, availability or policies of third-party websites.
16. Privacy
We handle personal information in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect personal information.
17. Changes to these terms
We may update these Terms and Conditions from time to time.
The latest version will be available on our website.
18. Contact us
For questions about these Terms and Conditions, please contact:
Stunning UK Stays
Email: hello@stunningukstays.co.uk
Phone: 0800 341 1324